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| December 2009 »
Mail Server Offline
May 20, 2009 @ 5:00PM
We have experienced an issue with our shared E-mail server and need to run a quick diagnostic. The server will go offline immediately. This page will be updated as soon as the server is back online.
During this time you will be unable to receive E-mail and will not be able to send E-mail if you use mail.atlantisnet.com as your outgoing SMTP server.
For even more updates, see us on Twitter:
http://twitter.com/atlantisnet
We are sorry for any inconvenience this may cause you.
UPDATE: 7:15 PM
The mail server is back online. All mail sent to the server while it was done was queued on either our gateway mail server or with MX Logic. No mail was lost and new mail should be arriving in your mailbox within the next 15 minutes.
No Emails from Support System
May 14, 2009 @ 5:50PM
We just found out that no reply E-mails were sent from our support ticketing system between 05.11.2009 1:21 PM through 05.14.2009 5:16 PM. If you sent an E-mail to support@atlantisnet.com, billing@atlantisnet.com, sales@atlantisnet.com or tbn@atlantisnet.com and have not received a reply, then login via the website to view the status of your requests:
http://support.atlantisnet.com/Customer/ViewTicket.aspx
Having Problems Sending or Receiving E-mail?
May 12, 2009 @ 12:56AM
There was an unexpected change to our DNS servers last night which may prevent users from sending and/or receiving E-mail. If you are experiencing these issues, then please make sure that your E-mail software account settings use the following servers:
Outgoing SMTP Server: mail.atlantisnet.com
Incoming POP3/IMAP Server: mail.atlantisnet.com
If you had to make the server changes above than please verify that your POP3/IMAP account name is entered in the format of:
user%domain.tld (yes, the % sign is correct)
This issue only effects customers using the AtlantisNet shared E-mail server. If you host your own E-mail server or use the E-mail server of another company, then you do not need to make the changes above.
This issue effects only customers who's E-mail software account settings were set to mail.company.tld where company.tld is your domain name.
This unexpected issue was the result of procedures performed to facilitate the conversion of our E-mail server software from Ipswitch IMail to SmarterTools SmarterMail planned for later this month.
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